Terms & Conditions
INTRODUCTION
These Terms and Conditions govern your use of our website and services. By using our website or services, you agree to be bound by these Terms and Conditions.
INTELLECTUAL PROPERTY
The content on our website, including text, images, videos, and other materials, is protected by copyright and other intellectual property.
FOOD & BEVERAGE QUALITY STANDARDS
The Good Wife Gourmet proudly operates a ‘ from scratch’ kitchen where everything is prepared in-house with the finest and freshest ingredients using a wide variety of local products. We provide customized, creative service for all meal deliveries and events and guarantee the highest possible standards of performance.
ALLERGIES
Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, soybeans, tree nuts, fish, shellfish, or wheat.
We are a peanut free kitchen, however we ARE NOT a nut-free kitchen.
We can accommodate gluten-free and dairy-free dietary requests, however we are not a gluten-free or dairy-free kitchen.
We take all the required food safety precautions to avoid cross contamination, including
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Keep preparation surfaces clean
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Use clean pans, cutting boards and cooking utensils or use dedicated or colour-coded preparation areas, equipment, utensils etc. when possible
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Use clean or dedicated fryers, grills and slicers
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Use clean serving trays and serving utensils
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Keep non-allergens from touching allergens
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Avoid allergen spilling or leaking into non-allergen ingredients
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Schedule prepping and cooking non-allergens first following regular cleaning and sanitizing
Please note that we do not have a separate kitchen to prepare allergen-free items. We therefore cannot offer a 100% guarantee on allergies as risks are still possible from cross-contamination. We strongly recommend a customer with a life-threatening allergy who is severely allergic to any ingredient to assess these risks before dining with us.
FRESHNESS OF FOOD
You are responsible for ensuring that your Meal Delivery is safe for consumption once we’ve delivered it to your door. Among other things, this means checking the contents of any delivery to confirm that no items are spoiled or damaged, ensuring that perishable foods and beverages are promptly refrigerated and stored at safe temperatures, cooking foods to appropriate internal temperatures, and following food safety and handling guidelines. Failure to follow appropriate food cooking, safety, and handling practices may increase risk of foodborne illnesses. For more information on safe food handling, check out the Government of Canada’s Safe Food Handling Tips.
MEAL DELIVERY RESPONSIBILITY
We try to make things easy for you, but without limiting anything else in these Terms, you acknowledge that you are responsible for, among other things:
(a) ensuring that you and your fellow diners are not allergic to any of the ingredients in your Meal Delivery or any other product we provide you;
(b) ensuring that your Meal Delivery meets your nutritional needs;
(c) properly storing, disposing, re-heating, and handling your food and any other product we provide you;
(d) refrigerating or freezing any perishable ingredients contained in your Meal Delivery;
(e) ensuring that your Meal Deliveries are consumed prior to their best before date and are not otherwise spoiled or compromised; and
(f) following appropriate kitchen, food handling, and cooking safety protocols.
RISK AND TITLE
Transfer of title to any products we provide you, such as your Meal Delivery, occurs when the product arrives at your Delivery Address; provided that we have received full payment for such products. This means that once one of our products arrives at your address, you become the owner of it. However, to the extent we have any intellectual property rights in any of those products, we will remain the owners of those intellectual property rights, as applicable. Risk to products we provide you passes to you upon going out for delivery.
CATERING MENU SELECTIONS
Please note all menu selections will be confirmed based upon suitable kitchen and cooking equipment, including but not limited to: number of ovens on site, number of barbecues on site, refrigerators on site, and equipment compatibility with items selected to be prepared live at venue, guest group size, and item availability. The Good Wife Gourmet reserves the right to make comparable food substitution(s) at their own discretion in the instance a food security issue arises.
WINE / LIQUOR
The Good Wife Gourmet does not possess a liquor license. Please defer to our licensed vending partners terms and conditions.
GUARANTEED ATTENDANCE
Good Wife Gourmet and client will confirm the official number of guests through creation of an event contract via Quote. Hosts understand modifications to this attendance quote will not be accepted by Good Wife Gourmet after the agreed upon contract date. Should your event be canceled for any reason, it is our policy to retain your 50% non-refundable deposit, as we decline our services for other events to ensure our availability for your booking.
PRICES
Food and beverage prices cannot be guaranteed more than 90 days prior to the event. Food and beverage is subject to an Administrative Fee and Taxes.
LABOR AND GRATUITY PROCEDURES
On-site staff are required at all events for the preparation and service of the above noted items. For everyone’s safety and for quality assurance purposes, it is our policy that we do not permit hosts or guests to provide their own food, nor may they cook or serve food instead of our staff, no exceptions. All staff must be booked for a minimum of 4 hours. On average events require our staff on-site for 4-5 hours
depending upon the number of courses being served and the number of guests in attendance. Staff are paid a living wage as outlined below, GWG does not keep a commission.
Executive Chef Assu - $35 per hour
Sous Chefs/Servers - $25 per hour
We apply a 15% gratuity, based upon food only, to our event invoice. Industry standard is 18% for groups of 8 or more.
OFFICIAL QUOTES
We require a non-refundable $100 deposit for the preparation of an official quote. This encompasses our time for conducting a telephone consultation with you, an on-site venue visit, sourcing out food pricing and preparation of your quote. Should you proceed with your booking the $100 deposit will be deducted from your overall event bill. An official quote will not be prepared until this deposit is provided as quote preparation is a time-consuming process.
PAYMENT POLICIES FOR CATERED EVENTS
We require a 50% non-refundable deposit if your event is being held within 6 months of the day we submit our quote to you. If we do not receive this deposit within 5 days, your event booking will be canceled. It is important to note when we confirm your booking, we are then not available to offer our services to other clients and we must decline their requests for our services. As such, if you cancel your booking, we retain your non-refundable deposit as we have turned down other business and lost income to accommodate your booking.
The remaining balance of your account will be due and payable 48 hours prior to the event date.
We require a $1,000 non-refundable deposit if your event is being held later than 6 months of the day we submit our quote to you. If we do not receive this deposit within 5 days, your event booking will be canceled. It is important to note, once your event is 90 days away, we will require a further deposit which is the remaining balance of your 50% non-refundable deposit to be provided to us. It is important to note when we confirm your booking, we are then not available to offer our services to other clients and we must decline their requests for our services.
For events over $3,000, your payment schedule will be agreed upon in your event contract. Your final payment is due 48 hours prior to the event date.
GWG accepts three forms of payment: cash, cheque made payable to “Crystal Ventures Ltd.” or etransfer to thegoodwifegourmet@gmail.com with the password “October”. Credit card processing will be available only for online meal ordering.